Club Concierge

SUMMARY

Four Walls Squash and Social Club is a multipurpose fitness and wellness center with a mission to foster health and happiness for professional people through sport, fitness, art, culture, and community. We are seeking a reliable Club Concierge with a belief in our club, its programs, and its culture to make clients of a club feel welcome and to assist members, guests, and management with a variety of needs.

The ideal candidate will be a smart and trustworthy individual with a willing attitude and genuine interest in the Club, capable of delivering exceptional customer service to members and guests, along with administrative and operational support to the management team. The ideal candidate should have excellent organizational, communication, and customer service skills to succeed in this role.

JOB DUTIES

Customer Service

Warmly greet and proactively engage members and guests entering and exiting the club, making them feel welcome and attended
Act as the first point of contact for customers/members providing information about club programs, and routing the inquiries to the appropriate internal contacts within the club
Assist prospective members by explaining membership options and benefits and touring around the facility
Provide members/guests with recommendations for classes, events, and other club offerings.
Understand and clearly articulate food and beverage offerings to customers
Actively listen and respond to members’/guests’ questions, concerns, and requests to resolve issues in a personalized manner.
Act as a liaison between members and guests, and any department necessary including the bar staff, coaches, and management team.
Engage members in conversation regarding club services, and display a strong knowledge of club activities, including all marketing and promotional events.
Anticipate and address the needs of guests, answering questions, giving directions, and other information
Facilitate and maintain an elevated lounge atmosphere by building rapport with guests

Administration

Act as the main point of contact for vendors, partners, and sponsors for club related activities
Monitor and address inquiries and comments in email, via telephone, on social media pages and WhatsApp chat groups in a courteous and timely fashion
Create, organize, and update a variety of schedules and assignments (staff rosters, playing schedules, forms, reports, etc)
Assist with maintaining the club website and other digital communication assets
Input and update member information, research and build vendor and customer lists as needed, and keep all club records up to date
Collect and record bills for all purchases; prepare pay stubs, and assist with billing and payments overall
Assist with managing inventory of supplies, ordering new stock, checking and receiving all deliveries.
Sourcing and purchasing of miscellaneous supplies (must be able to pick up items if needed).
Assisting with conceptualizing, planning, and organizing special events and projects as needed
Provide marketing support for all promotions and special events, including capturing photos and videos for social media as needed, monitoring social media comments, etc

Operations

Manage member and guest registration/bookings for all squash and fitness programs and other activities, including making follow-up calls and tracking attendance
Register and check-in members and guests for court sessions, classes and activities as needed, and manage attendance records, reservations and follow-ups related to same
Act as a hostess as needed to greet, welcome and seat guests in a warm and friendly manner
Managing reservations
Provide menus to customers
Greet customers upon their departure
Assists others with side work including, but not limited to cleaning, stocking, folding silverware, placing menus, etc.
Assist with opening/closing clubhouse duties according to Four Walls procedures
Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
Assist with planning and setting up decor for special events
Other duties that may be assigned

REQUIREMENTS

Skills & Qualifications

Ability to verbally communicate in a professional and effective manner.
Effective communication both written and oral
Strong interpersonal skills
Polite and confident with a great deal of patience
Ability in multitasking and time management
Aptitude in resolving issues with a customer-focused orientation
Must be proficient with technological systems
Must have own transportation
Experience in a service role in the hospitality industry. Experience in customer service or a concierge role is an advantage
High School Diploma required
Must be flexible as working hours will include early mornings, evenings, and weekends.
Bachelor’s Degree in hospitality in a relevant field is a plus
Restaurant service or bartending experience is a plus

Join our talented team!

Email your resume to [email protected] Ensure the subject identifies the job you are applying for, and include a minimum of two references.

EMAIL RESUME

Four Walls is The Bahamas’ premier squash and social club, catering to active professionals who value the workout as much as the winedown. We foster total health and happiness through sport, fitness, and the joy of human connection.